A range of blogs illustrating the theme of the same name, one of the four supporting pillars of the vision of 'A Brilliant Civil Service'.
The strapline for this theme is: "A brilliant Civil Service will provide efficient, trusted services designed around user need to deliver improved outcomes for the country."
The three other pillars are: Effective leaders; Skilled people; A great place to work.
The results of a pilot scheme by Crown Commercial Service and the Behavioural Insights Team to collect simple feedback from public sector buyers on certain purchases are both surprising and encouraging.
The Department for Education is beginning a new 'conversation' with its 6,000 staff on more user-centred ways of working and understanding what learners really need, as Permanent Secretary Jonathan Slater explains.
Who won the Civil Service Awards 2018? Mark Sedwill congratulates the winners and looks ahead.
Michael Parsons, Director General, Government Property, describes how the Government Estate is changing to prepare for future, smarter, ways of working.
A new report looks at the impact of an expert panel, whose aim is to embed a culture of experimentation in government, making it easier for civil servants to improve public services by doing things differently.
Tony Meggs on how government can move from good to great in how it delivers major projects, led by the Project Delivery Function.
A persistent focus on outcomes is at the heart of the journey the Scottish Government has been on in the last decade, says Permanent Secretary Leslie Evans.
Matthew Rycroft looks at the inclusion lessons from the recent Global Disability Summit.
Scottish Government Permanent Secretary Leslie Evans looks at the impact of a pioneering approach to reducing violent crime.
Next month's Sprint 18 event, hosted by Government Digital Service, will highlight the great things being done to improve the experience of people using digital services and to transform the way government itself works.
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