More reactions from civil servants shortlisted for a Civil Service Award?
Blogs about or by members of HM Revenue & Customs.
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What does it mean to civil servants to be shortlisted for a Civil Service Award?
John Norcliffe, winner of the overall Civil Service Award for Diversity and Inclusion in 2015, reflects on the experience and where it's taken him.
Jeremy Heywood says we all need to build on work that already exemplifies A Brilliant Civil Service; and he plans to introduce a monthly award to recognise great examples of the vision in action.
Melanie Dawes encourages civil servants to explore the history of their department or agency – for lessons to learn and lessons that we must not forget.
The 'Columbus' programme, which is managing HMRC's exit from the ASPIRE IT contract, is the largest IT transformation programme in Europe.
Good customer service is essential to the reputation of any organisation and public confidence in what it provides, says Jennie Granger, champion of the newest Civil Service Award, for Customer Service.
Why is it important that the digital services HMRC provides for its own people are as good as those its customers use? Jon Thompson explains.
Ruth Owen talks about the benefits of the online Personal Tax Account, the next step in customer service from HMRC.
John Manzoni visited Nottingham recently to see for himself the benefits, challenges and opportunities of new, more collaborative ways of working between departments and local and national government.