How civil servants from across government are supporting people to get online.
An apprenticeship, her department's first involving an external company, is helping Nicola Metcalfe develop her leadership and team management skills.
John Bentley from Severn Trent Water reflects on his experience after six months of a Civil Service secondment.
More reactions from civil servants shortlisted for a Civil Service Award?
What does it mean to civil servants to be shortlisted for a Civil Service Award?
John Norcliffe, winner of the overall Civil Service Award for Diversity and Inclusion in 2015, reflects on the experience and where it's taken him.
Jeremy Heywood says we all need to build on work that already exemplifies A Brilliant Civil Service; and he plans to introduce a monthly award to recognise great examples of the vision in action.
Melanie Dawes encourages civil servants to explore the history of their department or agency – for lessons to learn and lessons that we must not forget.
The 'Columbus' programme, which is managing HMRC's exit from the ASPIRE IT contract, is the largest IT transformation programme in Europe.
Good customer service is essential to the reputation of any organisation and public confidence in what it provides, says Jennie Granger, champion of the newest Civil Service Award, for Customer Service.