...the UK. This new functionality comes at a time when the Civil Service is moving to a model of national hubs including Manchester, Birmingham and Edinburgh. Users can now see...
...happening. And the pace of change is accelerating. Government is adopting new ideas and new ways of working to make everything we do better for users, and more efficient. Technology...
New project - deadline 3 weeks - scribble in notebook - campaign comms plan to write by next week - scrawl post-it note, add to colour-coded post-it-note-papered desk backboard -...
...a classroom, but you can’t build intuition and deep confidence. For that, you need to be using new-found skills for real. You can develop someone into a great user researcher...
...robotic automation, we need to look at the user need and the cost of building and maintaining the technology. To support this, we’re running the new GovTech Catalyst scheme, which...
...this with my experience of the digital service at HMRC. Through faults that were entirely my own, I had to reset my user-id and passwords over the summer in order...
...to get qualifications while developing workplace skills. For the FRC, it has been a tremendous way to attract new talent. Our apprentices have brought new thinking, a fresh perspective and...
...the tools and techniques available to us to get the best outcomes for the country and provide efficient services designed around user needs? CS Live sessions under ‘Improved outcomes’ will...
...went beyond conventional ‘user testing’ to ‘user-creating’ and meant sharing our approach widely, and integrating ideas from across the department, using social media and informal networks to cut through the...
...really interesting job that focuses on gaining a deeper understanding of user needs. Our team's user-researcher organises regular sessions to gather feedback from real users, and taking part in those...
