...finish. Here are the three main things we covered: 1. Understanding your users The first step to building services that meet user needs is to understand those users. We provided...
...how to keep people engaged when the future may not be clear. To do this, I think leaders need to: remain curious suspend judgement and avoid making assumptions; instead asking,...
...on but also to spot when things are going off-track and when we need to step in to investigate what’s going wrong, make changes and build in learning. Informing decisions...
...inclusive our organisation is, how we are paid and rewarded, the tools we use, and so on. It isn’t just a barometer of opinion and sentiment but a real instrument...
...exciting ways. Improving Decision-Making In 2013, the Government Digital Service (GDS) helped to develop an internal tool to visualise all the information collected via the QDS – the Comparative Analysis...
...commuting and more with the family, and make better use of our regional properties, reducing demand for more expensive office space in central London – in fact, that’s a win-win-win-win!...
...Email is one of the easiest and most widely used ways for government to interact with citizens. Moving away from ‘.gsi’ will help increase citizens’ confidence in the authenticity of...
...Finally, to score each entry, the judges looked for evidence that the campaign had real impact. The top nine entries were invited to an interview to present their case in...
...for my other screen to be transported to me whilst I work at home. I also use Inspiration software – a mind mapping tool. This allows me to type out...
...the pandemic at home to our international response: promoting cooperation, assisting vulnerable countries and investing in vaccines. In our sessions, we showed how we are providing global leadership to galvanise...
