The strategy is capability
...a classroom, but you can’t build intuition and deep confidence. For that, you need to be using new-found skills for real. You can develop someone into a great user researcher...
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How we’re transforming government together
Posted by:
Oliver Dowden CBE MP, Parliamentary Secretary for the Cabinet Office, Posted on:
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Categories:
Civil Service Leaders
...robotic automation, we need to look at the user need and the cost of building and maintaining the technology. To support this, we’re running the new GovTech Catalyst scheme, which...
Why can’t my satellite TV providers be more like HMRC?
...this with my experience of the digital service at HMRC. Through faults that were entirely my own, I had to reset my user-id and passwords over the summer in order...
I'm living proof you're never too old to be an apprentice
Posted by:
Nichola Hanmer, National Lead for HMRC’s Apprentice Network, HMRC, Posted on:
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Categories:
Apprenticeships, Uncategorized
...a certificate confirming my achievement. But what I’ve also gained is lasting friendships, new skills, a new-found inner confidence and a promising new career. Find out more? Visit the new...
Apprentices bring energy and passion to the workplace
...to get qualifications while developing workplace skills. For the FRC, it has been a tremendous way to attract new talent. Our apprentices have brought new thinking, a fresh perspective and...
What you can learn at Civil Service Live 2016
...the tools and techniques available to us to get the best outcomes for the country and provide efficient services designed around user needs? CS Live sessions under ‘Improved outcomes’ will...
Ten tips for leading organisational change
...went beyond conventional ‘user testing’ to ‘user-creating’ and meant sharing our approach widely, and integrating ideas from across the department, using social media and informal networks to cut through the...
Spreading the word about apprenticeships
...really interesting job that focuses on gaining a deeper understanding of user needs. Our team's user-researcher organises regular sessions to gather feedback from real users, and taking part in those...
Sprint 18: helping government work better for everyone
Posted by:
Sir Jeremy Heywood, Cabinet Secretary and Head of the Civil Service, Posted on:
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Categories:
A Brilliant Civil Service, Civil Service Leaders, Improved outcomes, More digital
...services, developing effective user-focused digital services is perhaps more important for government than any other organisation. As well as saving time and taxpayers’ money, it improves the relationship between citizen...
Civil Service Awards 2019 - Week of Winners: Digital Award
Posted by:
Civil Service Blog Team, Posted on:
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Categories:
A Brilliant Civil Service, Improved outcomes
...that DCS had received nearly five million applications, and made it much easier for British citizens to apply for or renew their passport online. DCS replaces “the complex, multi-section, paper...