...went beyond conventional ‘user testing’ to ‘user-creating’ and meant sharing our approach widely, and integrating ideas from across the department, using social media and informal networks to cut through the...
...the tools and techniques available to us to get the best outcomes for the country and provide efficient services designed around user needs? CS Live sessions under ‘Improved outcomes’ will...
...a classroom, but you can’t build intuition and deep confidence. For that, you need to be using new-found skills for real. You can develop someone into a great user researcher...
...an organisation. Crucially, they need to give their staff time to learn new skills or take on critical digital projects. These sorts of changes can’t be tacked onto existing roles,...
...this with my experience of the digital service at HMRC. Through faults that were entirely my own, I had to reset my user-id and passwords over the summer in order...
...services, developing effective user-focused digital services is perhaps more important for government than any other organisation. As well as saving time and taxpayers’ money, it improves the relationship between citizen...
...innovation projects are being piloted as part of this year’s campaigns. Some are new to a department, some are new to government and some have never been tried anywhere before....
...Work”, our initial campaign to promote smarter working throughout the Civil Service. Making flexibility the norm TW3 set out a new vision of work for the Civil Service around a...
...The new language, knowledge and networks they need to learn quickly, in Parliament, and in a new department. They have families, friends, and constituents. One of the most important skills...
...develop your team (SKP24) 16.35-17.20 London (Day 2) Innovation Challenge 2016 Finale (moved to larger room with 266 additional places) 11.20-12.35 New sessions Venue New session Time Glasgow Civil servants’...
