...went beyond conventional ‘user testing’ to ‘user-creating’ and meant sharing our approach widely, and integrating ideas from across the department, using social media and informal networks to cut through the...
...really interesting job that focuses on gaining a deeper understanding of user needs. Our team's user-researcher organises regular sessions to gather feedback from real users, and taking part in those...
...services, developing effective user-focused digital services is perhaps more important for government than any other organisation. As well as saving time and taxpayers’ money, it improves the relationship between citizen...
...the tools and techniques available to us to get the best outcomes for the country and provide efficient services designed around user needs? CS Live sessions under ‘Improved outcomes’ will...
...fill key roles in our projects and programmes. This first 8 week course aims to provide firm foundation in the concepts and skills needed in our new digital organization. The...
...that DCS had received nearly five million applications, and made it much easier for British citizens to apply for or renew their passport online. DCS replaces “the complex, multi-section, paper...
...an organisation. Crucially, they need to give their staff time to learn new skills or take on critical digital projects. These sorts of changes can’t be tacked onto existing roles,...
...Work”, our initial campaign to promote smarter working throughout the Civil Service. Making flexibility the norm TW3 set out a new vision of work for the Civil Service around a...
...The new language, knowledge and networks they need to learn quickly, in Parliament, and in a new department. They have families, friends, and constituents. One of the most important skills...
...develop your team (SKP24) 16.35-17.20 London (Day 2) Innovation Challenge 2016 Finale (moved to larger room with 266 additional places) 11.20-12.35 New sessions Venue New session Time Glasgow Civil servants’...
