Jeremy Heywood says we all need to build on work that already exemplifies A Brilliant Civil Service; and he plans to introduce a monthly award to recognise great examples of the vision in action.
Melanie Dawes encourages civil servants to explore the history of their department or agency – for lessons to learn and lessons that we must not forget.
The 'Columbus' programme, which is managing HMRC's exit from the ASPIRE IT contract, is the largest IT transformation programme in Europe.
Good customer service is essential to the reputation of any organisation and public confidence in what it provides, says Jennie Granger, champion of the newest Civil Service Award, for Customer Service.
Why is it important that the digital services HMRC provides for its own people are as good as those its customers use? Jon Thompson explains.
Ruth Owen talks about the benefits of the online Personal Tax Account, the next step in customer service from HMRC.
John Manzoni visited Nottingham recently to see for himself the benefits, challenges and opportunities of new, more collaborative ways of working between departments and local and national government.
Jeremy Heywood congratulates the civil servants recognised in the New Year's Honours list.
Jeremy Heywood describes his recent visit to Edinburgh, where he saw how civil servants are adapting to new developments in policy and technology.
Mark Lowcock looks at how the Civil Service is becoming more productive and improving services in ways that make a positive difference to people's lives.
