Ruth Owen

Ruth Owen is Director General, Personal Tax, at HMRC.

The next step in online customer service from HMRC

Posted by: Ruth Owen, Posted on: 31 May 2016 - Categories: Civil Service Leaders, More digital

Ruth Owen talks about the benefits of the online Personal Tax Account, the next step in customer service from HMRC.

Behind the scenes at tax credits renewals

Posted by: Ruth Owen and Russell Barnes, Posted on: 9 October 2015 - Categories: Civil Service Leaders, More digital

Having experienced a peak of 2.9 million calls in the last 2 days of the tax return deadline, Ruth Owen looks at how HMRC embraced digital to make customers lives easier.