The next step in online customer service from HMRC
Ruth Owen talks about the benefits of the online Personal Tax Account, the next step in customer service from HMRC.
Ruth Owen
Ruth Owen is Director General, Personal Tax, at HMRC.
Behind the scenes at tax credits renewals
Posted by:
Ruth Owen and Russell Barnes, Posted on:
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Categories:
Civil Service Leaders, More digital
Having experienced a peak of 2.9 million calls in the last 2 days of the tax return deadline, Ruth Owen looks at how HMRC embraced digital to make customers lives easier.