Good customer service is essential to the reputation of any organisation and public confidence in what it provides, says Jennie Granger, champion of the newest Civil Service Award, for Customer Service.
Before joining HMRC, Jennie was Second Commissioner Law at the Australian Tax Office, based in Canberra, Australia. She is a member of the International Monetary Fund Panel of Tax Administration experts and a solicitor of the Supreme Court of New South Wales.
Jennie Granger, Director General Enforcement and Compliance at HMRC, tells us what sessions the Skilled team have planned for this year's Civil Service Live.
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The Civil Service
The Civil Service does the practical and administrative work of government. More than half of all civil servants provide services direct to the public.
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