‘User-centred’ – more than a slogan

...launched in 2000 to give money to people to retrain, was based on untested assumptions about how they would behave. The result was large sums spent on people who were...
...launched in 2000 to give money to people to retrain, was based on untested assumptions about how they would behave. The result was large sums spent on people who were...
...to educate and inform staff how they could influence and maximise the benefits of the new system. We also realised engagement was critical for staff to fully understand the impacts...
...to operate independently. Health and well-being FM is moving from being simply a provider of services to a proactive decision-making role in how the office environment is designed, how it...
...the Civil Service Disability Champion, Sir Philip Rutnam, and The Migraine Trust to deliver a programme of awareness and how to be an inclusive employer. This includes issuing a plethora...
...co-organised by Emerald Network and the National Zakat Foundation. I get to plug the importance of staff networks in creating an inclusive work environment – and how, both in the...
...have to be prepared to lead. That requires self-confidence. You have to be able to judge when to listen, when to think and when to decide. When you make decisions...
The Department of Health People Management Programme tries to raise the quality and consistency of management in the department. It aims to increase people’s skills at managing staff and to...
...out of bed in the morning to come to work in BIS. We listened to each other. As leaders we have to listen more carefully and more often to all...
...qualified member of CIPD. (MoJ) And finally… I have been studying for my GCSE in maths. I initially took the course to keep my brain cells ticking over, and to...
...connections led to successes in many areas of my life. As a child in In the 1970s and 1980s, being different led to bullying, so hiding that difference and deterring...