Building HMRC digital services that work for everyone

...news for our efficiency – perhaps less good for our work/life balance, but that’s a topic for another day. At HMRC, until recently, we’d have struggled to claim that our...
...news for our efficiency – perhaps less good for our work/life balance, but that’s a topic for another day. At HMRC, until recently, we’d have struggled to claim that our...
...management; and the workplace adjustment passport has become the main vehicle for these, concentrating useful information in one place and in one form. The purpose of any passport is to...
...you are feeling – ‘What I want is for you not to speak to me this way’, or ‘What I want is for you to value my work’. These tips...
...recent People Survey, when the site scored 81% for Leading and Managing change. Listen to your staff and hold regular forums where it is safe for them to air their...
Alex Chisholm, Civil Service Chief Operating Officer and Permanent Secretary Lead for Carers, and Rebecca Sudworth, Deputy Lead for Carers, emphasise their commitment to building a carer-friendly workforce. Carers’ Rights...
...the stressors and the moments to smile. For many, the kindness shown by volunteers and local support has been a chance to celebrate their local communities. For others, being able...
Philip Rutnam, Perm Secretary for the Department for Transport and Civil Service Disability Champion Monday 16 May marked the beginning of 2016 Mental Health Awareness Week. If you have read...
...the confidence of our people.” For DIO, Pamela explained how the pandemic taught them that caring for their people “is first and foremost our main priority as an organisation.” Whilst...
...to spread the word that this is for everyone to get involved, regardless of fitness or ability. Make a pledge There are opportunities to win rewards and prizes for those...
...Be for a festival of celebration throughout October. Here in the Civil Service, a series of cross-government internal events took place to celebrate the history and contributions of African and...