...happening. And the pace of change is accelerating. Government is adopting new ideas and new ways of working to make everything we do better for users, and more efficient. Technology...
...a classroom, but you can’t build intuition and deep confidence. For that, you need to be using new-found skills for real. You can develop someone into a great user researcher...
...robotic automation, we need to look at the user need and the cost of building and maintaining the technology. To support this, we’re running the new GovTech Catalyst scheme, which...
...this with my experience of the digital service at HMRC. Through faults that were entirely my own, I had to reset my user-id and passwords over the summer in order...
...to get qualifications while developing workplace skills. For the FRC, it has been a tremendous way to attract new talent. Our apprentices have brought new thinking, a fresh perspective and...
...really interesting job that focuses on gaining a deeper understanding of user needs. Our team's user-researcher organises regular sessions to gather feedback from real users, and taking part in those...
...that DCS had received nearly five million applications, and made it much easier for British citizens to apply for or renew their passport online. DCS replaces “the complex, multi-section, paper...
...went beyond conventional ‘user testing’ to ‘user-creating’ and meant sharing our approach widely, and integrating ideas from across the department, using social media and informal networks to cut through the...
...the tools and techniques available to us to get the best outcomes for the country and provide efficient services designed around user needs? CS Live sessions under ‘Improved outcomes’ will...
...an organisation. Crucially, they need to give their staff time to learn new skills or take on critical digital projects. These sorts of changes can’t be tacked onto existing roles,...
