Good customer service is essential to the reputation of any organisation and public confidence in what it provides, says Jennie Granger, champion of the newest Civil Service Award, for Customer Service.
A range of blogs illustrating the theme of the same name, one of the four supporting pillars of the vision of A Brilliant Civil Service.
The strapline for this theme is: "A brilliant Civil Service will provide efficient, trusted services designed around user need to deliver improved outcomes for the country."
The three other pillars are: Effective leaders; Skilled people; A great place to work.
Jeremy Heywood spotlights the launch of the Government Outcomes Lab, which will support the development of Social Impact Bonds and outcomes-focused reform of public service delivery.
Why is it important that the digital services HMRC provides for its own people are as good as those its customers use? Jon Thompson explains.
Jeremy Heywood and John Manzoni set out a new vision for the future of the Civil Service.