Building HMRC digital services that work for everyone
Jon Thompson, Chief Executive and Permanent Secretary, HMRC Ask most people what the biggest change they’ve seen in their lifetime has been, and I bet a fair proportion would mention...
Jon Thompson, Chief Executive and Permanent Secretary, HMRC Ask most people what the biggest change they’ve seen in their lifetime has been, and I bet a fair proportion would mention...
...locations, or working shifts, this can be even harder. It is however essential for trust and for engagement. And we know that engaged teams perform better. So, as a leader,...
...how can we understand better the potential challenges, such as jobs and industries threatened by new technology? And I hope we can think through how technology will transform how we...
...organisations and teams where the picture is much better than this. Continuing action However, no one should feel it is unsafe to challenge something they believe to be wrong, and...
...the appropriate venue, log in, using your email address, and add new sessions to your agenda. Venue Session Time Glasgow 16 June The Syrian Resettlement Programme (session code - IMP24)...
...supporting a more diverse workforce. Banner promoting MoJ commuter hubs The benefits are immense: a better lifestyle, with positive benefits for recruitment and retention; a reduced carbon footprint; enhanced accommodation...
...organisations are immense: a better work/life balance, with positive benefits for recruitment and retention; a reduced carbon footprint; enhanced accommodation of diversity; better mental and physical health; improved productivity; and...
...digital platforms, components, code and best practice for building user-focused services. The cross-departmental collaboration behind the 2017-2020 strategy is the start of what we hope will be a new way...
...members leads to better outcomes. It means: better and more rounded advice to ministers and senior officials we are more representative of the public we serve and therefore our services...
...government digital on the inside too. Last autumn I was presented with an opportunity to help make these services better. In addition to my day job as Chief Operating Officer...