Young Carers’ Action Day – 13 March 2024 Rebecca Sudworth, Deputy Civil Service Carers’ Lead, talks about the experiences of Civil Service young carers. 13 March 2024 is Young Carers...
...was appointed to this role in October 2024. As an Ambassador, Mariella works directly with employers to raise awareness of menopause as a workplace issue and to promote better support...
...Notify. Users want answers to their questions Everything starts with user research. This means having conversations, observing what people do and how they do it. During our research, in interviews...
...images excerpt text inline links category / tags author relevant links User need In the context of Civil Service blogs, user need means 2 things: what is the corporate objective...
...of Welsh language user research, led by HMRC, that helped us understand some of the differences between the journeys and expectations of Welsh language users versus English language users. We...
...contains new questions that will tell us the proportions of people who agree that people are kind to each other in their neighbourhood, of people that we think can be...
...to watch out for: Myth 1 - The Civil Service Code doesn’t apply online Remember, the same high levels of propriety are expected of civil servants online as they are...
...brand new Civil Service Learning website Over the coming months we are redeveloping our website from scratch, making it far more user friendly and easier to navigate. Our user researchers...
...million user details had been accessed in a historic data breach, while an attack on a western Ukrainian electricity distribution company last December caused a blackout for 220,000 customers. Only...
...a journey Discovery is about defining the user need and the value a service will bring to them. A user in this context isn’t just a customer. It could be...
