...user experience. We will also do some beta-testing with off-the-shelf apps to make sure we’ve found the best approach for users. Once we know from users which solution works best,...
...and use sample.user14@email.com to login. Once you’ve completed the course(s), you can clear your learning history and pretend you’re a new user. We’re very excited by the journey we’ve been...
...expertise on digital Government. The parallels were striking - from New Zealand’s RealMe and our GOV.UK Verify, to our focus on user needs and South Korea talking about Government 3.0...
...of Welsh language user research, led by HMRC, that helped us understand some of the differences between the journeys and expectations of Welsh language users versus English language users. We...
...images excerpt text inline links category / tags author relevant links User need In the context of Civil Service blogs, user need means 2 things: what is the corporate objective...
...Notify. Users want answers to their questions Everything starts with user research. This means having conversations, observing what people do and how they do it. During our research, in interviews...
...to watch out for: Myth 1 - The Civil Service Code doesn’t apply online Remember, the same high levels of propriety are expected of civil servants online as they are...
...brand new Civil Service Learning website Over the coming months we are redeveloping our website from scratch, making it far more user friendly and easier to navigate. Our user researchers...
...a journey Discovery is about defining the user need and the value a service will bring to them. A user in this context isn’t just a customer. It could be...
...for Education are taking part in this month and next. We’re engaging them in a conversation about how we can all work in more user-centred ways, from regularly visiting users...
