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How DCMS does digital

Posted by: Sue Owen, DCMS Permanent Secretary, and Civil Service LGB&TI Champion, Posted on: 7 January 2019 - Categories: Civil Service Leaders, Improved outcomes
Image of two hands on a computer keyboard

DCMS Permanent Secretary Sue Owen looks at how the department is tackling the challenges of online safety and security and giving citizens confidence that the Internet is a well-governed space.

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25 years of DCMS

Posted by: Sue Owen, DCMS Permanent Secretary, and Civil Service LGB&TI Champion, Posted on: 13 July 2017 - Categories: Civil Service Leaders
Logo of the Department for Digital, Culture, Media & Sport

This month, DCMS added 'Digital' to its name. Permanent Secretary Sue Owen looks back at the department's first quarter-century, driving economic growth and promoting Britain overseas, and how its remit has changed to reflect and support changes in society.

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The joys of ‘unconferencing’

Posted by: Clare Moriarty, Posted on: 9 March 2017 - Categories: Civil Service Leaders
Woman speaking at lectern with banner behind with legend 'A great place to work'

Clare Moriarty considers the attractions of 'unconferences' and how they can create more open, inclusive discussions.

Read more of The joys of ‘unconferencing’ - 3 comments

The future of digital government

Posted by: Kevin Cunnington, Posted on: 9 February 2017 - Categories: A Brilliant Civil Service, More digital
Front page of the Government Transformation Strategy

Government Digital Service Director General Kevin Cunnington sets out the Government Transformation Strategy, the next step in creating digital government and modern public services.

Read more of The future of digital government - 16 comments

Cyber security – a responsibility for everyone

Posted by: Rt Hon. Ben Gummer, MP, Minister for the Cabinet Office and Paymaster General, Posted on: 17 November 2016 - Categories: Civil Service Leaders
Graphic for National Cyber Security Strategy

Minister for the Cabinet Office Ben Gummer explains the role for all public servants in safeguarding our cyber security.

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Discovering a new world of IT with ‘Columbus’

Posted by: Jon Thompson, Posted on: 3 October 2016 - Categories: Civil Service Leaders, Improved outcomes
Improved Outcomes banner

The 'Columbus' programme, which is managing HMRC's exit from the ASPIRE IT contract, is the largest IT transformation programme in Europe.

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Keeping users informed with GOV.UK Notify

Posted by: Fajer Qasem, Posted on: 4 August 2016 - Categories: A Brilliant Civil Service

Fajir Qasem of Government Digital Service explains how GOV.UK Notify will keep users up to date on the progress of government services.

Read more of Keeping users informed with GOV.UK Notify - 3 comments

Three top tips for designing the next generation of government services

Posted by: Louise Downe, Posted on: 20 July 2016 - Categories: More digital
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Government Digital Service (GDS) ran a series of workshops at Civil Service Live, highlighting how to create services that meet user needs. Here's what they said.

Read more of Three top tips for designing the next generation of government services - 3 comments

Building HMRC digital services that work for everyone

Posted by: Jon Thompson, Posted on: 29 June 2016 - Categories: Civil Service Leaders, More digital
Young girl showing drawing to woman using laptop

Why is it important that the digital services HMRC provides for its own people are as good as those its customers use? Jon Thompson explains.

Read more of Building HMRC digital services that work for everyone - 13 comments

The next step in online customer service from HMRC

Posted by: Ruth Owen, Posted on: 31 May 2016 - Categories: Civil Service Leaders, More digital
Graphic of computer screen with text 'gov.uk/personal-tax-account'

Ruth Owen talks about the benefits of the online Personal Tax Account, the next step in customer service from HMRC.

Read more of The next step in online customer service from HMRC - 11 comments
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