...loyalty and reliability. 2026 is the Year of the Horse, associated with integrity and energy – qualities that mirror the Civil Service Code’s core values of integrity, honesty, objectivity and...
...open-source platforms like GitHub for sharing code. AI in evaluation: New guidance addresses the responsible and ethical use of Artificial Intelligence (AI) in social research and evaluation. Place-Based Evaluation: A...
...Notify. Users want answers to their questions Everything starts with user research. This means having conversations, observing what people do and how they do it. During our research, in interviews...
...images excerpt text inline links category / tags author relevant links User need In the context of Civil Service blogs, user need means 2 things: what is the corporate objective...
...of Welsh language user research, led by HMRC, that helped us understand some of the differences between the journeys and expectations of Welsh language users versus English language users. We...
...to watch out for: Myth 1 - The Civil Service Code doesn’t apply online Remember, the same high levels of propriety are expected of civil servants online as they are...
...brand new Civil Service Learning website Over the coming months we are redeveloping our website from scratch, making it far more user friendly and easier to navigate. Our user researchers...
...a journey Discovery is about defining the user need and the value a service will bring to them. A user in this context isn’t just a customer. It could be...
...for Education are taking part in this month and next. We’re engaging them in a conversation about how we can all work in more user-centred ways, from regularly visiting users...
...GOV.UK every week. Users rely on it to find detailed information and guidance on a range of government services. When designed correctly, guidance should: help users understand our services be...
