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Civil Service Awards 2019 - Week of Winners: Digital Award

Posted by: Civil Service Blog Team, Posted on: 22 January 2020 - Categories: A Brilliant Civil Service, Improved outcomes
The HM Passport Office winners of the Digital Award, with award presenter Clare Moriarty, Permanent Secretary, Department for Exiting the EU

The award-winning team behind HM Passport Office's Digital Customer Service replaced a complex, multi-section paper form with an online application designed to make application easier, quicker and more accurate.

Read more of Civil Service Awards 2019 - Week of Winners: Digital Award

Equality and fairness... why do I bother?

Posted by: Kevin Oliver, Posted on: 17 November 2015 - Categories: Our Civil Service
Group of men and women talking in a conference room

Kevin Oliver of HM Passport Office doesn't belong to any particular minority group, but he is a tireless campaigner for equality and inclusion. He explains why.

Read more of Equality and fairness... why do I bother? - 53 comments

Striving through high demand at Her Majesty’s Passport Office, Newport.

Posted by: Amy Price, Posted on: 4 August 2015 - Categories: Good management, Leading and managing change
GOV.UK Infographic of a passport

Amy Price from the HM Passport Office tells us how her team keep customers happy and team morale high during their busiest time of the year.

Read more of Striving through high demand at Her Majesty’s Passport Office, Newport. - 17 comments

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