The next step in online customer service from HMRC

Ruth Owen talks about the benefits of the online Personal Tax Account, the next step in customer service from HMRC.
Ruth Owen talks about the benefits of the online Personal Tax Account, the next step in customer service from HMRC.
Civil Service Learning have completed the prototype of what's intended to be a more personalised digital service. What do you think of it?
What are distributed ledgers, and why has the Government been discussing them in recent weeks?
At Civil Service Live 2016, 'An audience with Sir Jeremy Heywood' will give civil servants the opportunity to present their innovative work and ideas for making the Civil Service work better to the Head of the Civil Service himself.
A new film introduced by the Chief Executive of the Civil Service highlights the opportunities and benefits that Reserve service offers.
Owing to demand for places, repeats of some presentations and learning sessions have been arranged for Civil Service Live 2016. And we've added some new sessions.
Katy Owen of the Cabinet Office Social Action Team describes how 'mindfulness' could help you be more effective in your job and foster a better work-life balance.
Steve Marshall of MOJ Digital recounts his experience - the joys and challenges - of shared parental leave and why he'd recommend it to expectant parents.
Graham Pendlebury hails the success of the first four-nation 'policy lab' event in the UK, and looks forward to repeating the experience.
Clare Moriarty, Defra Permanent Secretary, on why vulnerability is a strength for effective leaders.