Empathy, curiosity and openness

Minister for the Cabinet Office Matt Hancock sets out how we can approach public service reform in the 21st Century.
Minister for the Cabinet Office Matt Hancock sets out how we can approach public service reform in the 21st Century.
Former conman Frank Abagnale, whose exploits inspired the movie 'Catch me if you can', gave an inspirational talk at Civil Service Live on combating fraud. Imaad Bajwa, of the Cabinet Office Fraud, Error and Debt team, was there.
If we are informing people or asking them to do something, we need to be clear in our communications. Civil Service Learning's Naomi Hill explains how CSL overhauled its email correspondence with learners to make booking classes easier.
https://youtu.be/lvp7gL2VToQ Transcript I’m Will Surman and I work for the Animal and Plant Health Agency and I’m delighted to have been shortlisted for a Civil Service Award. It really is...
...(and very few of us wear a bowler hat to work!). Becoming a more modern, diverse organisation is good for all of us. There’s plenty of evidence that more diverse...
At every Civil Service Live event this year, we ran a Leadership Statement Competition, asking civil servants for their stories of inspiring, confident and empowering leaders whose example influenced them. Joe Williams, from the Leadership & Governance team, announces the winners.
World Statistics Day, says UK National Statistician John Pullinger, is an opportunity to recognise the contribution statistics make to national life and celebrate the work of statisticians who help government make better decisions.
...serve. I was then exceptionally proud to be asked to co-present this year’s ceremony with Sophia Cannon, a barrister and respected social justice commentator, at HMRC in Whitehall on Tuesday...
...a wide range of issues, the team showcased open policy-making by engaging with a range of key stakeholders, including people with dementia, their carers and advocates. The team used a...
The MOOC is back! After the success of Civil Service Learning's first Massive Open Online Course, on contract management, they are running it again. Dave Martin explains why it's for everyone, not just those in commercial-specific roles.