https://civilservice.blog.gov.uk/2015/01/29/the-way-we-work-awards-what-the-judges-thought/

The Way We Work Awards: what the judges thought

Martin Donnelly, Perm Sec of BiS addressing the TW3 Awards audience
Martin Donnelly, Perm Sec of BiS addressing the TW3 Awards audience

The first TW3 (The Way We Work) Awards to celebrate achievements in smarter working have been handed out. Nominations from 12 different government departments were submitted to a panel of some of the country’s foremost experts, chaired by Olly Robbins, Director-General of the Civil Service. They had the unenviable task of reducing 46 entries to just 3 per category (for Culture and People the competition was so close that they had to split the category into 2 winners: single- and multi-site).

The judges were hugely impressed by the quality of the programmes underway, and the extent to which government is leading the way in adopting smarter ways of working. The chosen few gathered at a ceremony hosted by BT at the BT Tower in London on 22 January. Martin Donnelly, Permanent Secretary for BIS and Chair of the Government’s Smart Working Programme Board, was ‘master of ceremonies’ and Bruce Mann SRO (Senior Responsible Officer) for the TW3 programme, made the keynote speech, concluding that:

2014 was the year smarter working and TW3 were really embedded across the Civil Service. TW3 has grown because its common sense. It’s about people and helping them work effectively.

Sir Richard Branson of Virgin -one of our corporate partners in driving forward national standards in this field - recorded a personal message to wish everyone the greatest success for their TW3 programmes, while underlining how important smart working is to his organisation in attracting and retaining the best talent:

Treat people as the capable adults they are... Choice and trust empowers people to make great decisions.

The energy and buzz in the room were palpable and the word on everyone’s lips was ‘people’. All these projects are about supporting people to work better and smarter - better for them and better for the public service work they do.

The awards’ 4 categories reflect the key areas being developed for a national Smart Working Charter.

And the 2015 winners are:

Corporate Leadership Award: Best example of leadership in smart working

Bruce Mann presenting the  Corporate Leadership Award to DSTL
Bruce Mann (right) presenting the Corporate Leadership Award to Dstl

Winner: Defence Science and Technology Laboratory
Highly commended: Ministry of Justice
Runner up: Department for Business, Innovation and Skills

Dstl’s smart working project provides a modern way of working for the whole organisation.
Dstl was judged the winner in the face of stiff competition because of the way individual Executive Team members have championed smart working, leading by example to find ways to work smarter and more effectively, achieving the benefits of mobility and collaboration physically and online, even in a highly secure environment.

Technology Award: Best utilisation of technology to enable mobility and collaboration

Julie Tankard presenting the Technology Award to MoJ
Julie Tankard (BT) presenting the Technology Award to MoJ

Winner: Ministry of Justice
Highly commended: Home Office
Runner up: Defence Science and Technology Laboratory

The past year has seen a technical revolution for the Ministry of Justice, as the roll-out of modern mobile technology meets the new demands for increased mobility and flexible working as part of the MoJ’s TW3 programme. In a very strong field, MoJ were judged to have shown the most integrated, department-wide technology improvement programme. It was focused specifically on supporting smarter working by responding to user needs and evaluating the impact on user experience and perceived productivity.

This is a great example of showing how technology can be used to set both people and information free within an organisation. By providing ‘ubiquitous’ access across a range of devices and services, collaboration is allowed to flourish, which enables the organisation to become more responsive, agile and effective.

Dave Coplin, Chief Envisioning Officer Microsoft

Workplace Award: Best optimisation of property portfolio for smart working

Simon Morys presenting the Workplace Award to Department of Health
Simon Morys (right) presenting the Workplace Award to Department of Health

Winner: Department of Health
Highly commended: Department for Education
Runner up: Department for International Development

In DH, the Estates team and the IT team have come together in a holistic approach to providing ‘workplace’. The judges felt that DH demonstrated the best example of a property portfolio optimisation that enabled smart working through technology and choice of settings, and delivered real benefits in terms of cost and sustainability.

Culture & People award for geographic spread of locations: Best culture of smart working

Olly Robbins awarding the Culture Award to BiS
Olly Robbins awarding the Culture Award to BiS

Winner: Department for Business, Innovation and Skills
Highly commended: Valuation Office Agency - Bristol

Launched in 2012, BIS’s Ways of Working is a staff-led continuous improvement programme focused on developing and implementing user solutions that help people work more effectively and efficiently. The judges were impressed by the way BIS has engaged its people through this programme. Workspaces and IT are harnessed to support wider cultural change in the department, understanding that engaging and motivating people is the key to providing better service.

Culture & People award for single location: Best culture of smart working

Olly Robbins awarding the People Award to DCLG
Olly Robbins awarding the People Award to DCLG

Winner: Department for Communities and Local Government
Highly commended: Department for Transport - Group Procurement

DCLG’s London HQ co-location with the Home Office, and the re-let of its IT contract, resulted not only in savings for the department but was the catalyst for wider cultural change and benefits. The judges were impressed by the way this programme involved staff at all levels, and the evidence of a more open and transparent culture that has emerged alongside the more open and transparent working environment. This was judged to be the best example of a change management programme focused on a workplace transformation.

These projects, including the runners up, those that were highly commended, and more, will feature in this blog over the weeks to come.

As Dave Coplin said during an excellent panel discussion, the next challenge is to ensure that all those not in the room are supported on their smart-working journeys.

Now, we need to build on the progress that’s been made.

When asked from the floor, “What should government do next to keep making progress?”, Professor Alexi Marmott, Director of Alexi Marmott Associates and leader of the Facility and Environment Management team in The Bartlett Faculty of Built Environment at University College London (UCL), replied:

“Keep asking the people. Those doing the job are usually the people who have the best ideas about how to do things better.”

Roll on the TW3 Awards 2016.

4 comments

  1. Andrew Tolfree

    I have stumbled upon this today and I now understand the context of HMRC's "Building our Future" project of change far more.

    I am certainly in favour of examining ways to make the civil service more efficient, effective and indeed cheaper to run, but I clearly have a lot to learn about the timescales of government as I notice the "Working Without Walls" report was published in 2004; the "Working Beyond Walls" was published in 2008 (which I guess by implication meant we couldn't remove the walls so we sought to clamour (sic) over them).
    The "Smarter Working" leaflet was published in 2015 so perhaps that we had either forgotten about the walls completely or we could no longer work without them or beyond and still remain inside them.

    So we move to TW3 - I am not sure if this is tacit approval to relocating to Hounslow or if this is a giant spoof to mark the return of "That Was the Week that Was."

    In any case, like with much of government - you wait an age (10years) before you see anything happenning, but when it does it usually turns out to be pretty well structured and thought out.

    Good Luck from me in HMRC.

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  2. Val Hollylee

    As I said before, I'm a Listcaller in a Magistrates' Court. How does this affect me??

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  3. James Cheetham

    Would be good to have more info on the specific actions undertaken by the winners and runners-up.

    'staff involvement', 'effective use of IT' etc are mentioned, but nothing about what was specifically done.....

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  4. Richard Graham

    Thanks James. Completely agree; so we are working with all the finalists to develop case studies to provide detail and insight in to their programmes and projects. We will be presenting these here as soon as they are ready, alongside other contributions and perspectives on the subject of Smart Working. I also hope there will be a number of opportunities to hear more from the projects and people involved, in person, at events over the coming months.

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