...money. Better services for users present better value for money for government. When HMRC redesigned its ‘pay your self-assessment online’ form around user needs, it reduced the costs of support...
...phone. I was lucky to be able to reshape my lifestyle (make new and better habits) and got a better understanding of my condition and myself: thanks to great professional...
...we stood resolutely in silence, every one of us carrying cards with a name, regiment and the date ‘July 1 1916’, and the single instruction that this should be handed...
...what it means for the Civil Service. Clearly, the referendum set a new direction for the country and therefore new challenges and priorities for the Civil Service - ones that...
Jake McClure, Civil Service Learning I believe that apprenticeships should be for everyone, not just young people. They’re a fantastic opportunity to improve social mobility, which applies as much to...
...when things could be done better and I appreciate that this isn’t easy for everyone. But the survey allows people to be very honest. Looking at our own teams’ scores...
...and Pensions, have done an extraordinary job over the last twenty years in making Britain’s labour market one of the most dynamic and flexible in the world. Some 200,000 people...
