Behind the scenes at D5 London
...expertise on digital Government. The parallels were striking - from New Zealand’s RealMe and our GOV.UK Verify, to our focus on user needs and South Korea talking about Government 3.0...
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Keeping users informed with GOV.UK Notify
...Notify. Users want answers to their questions Everything starts with user research. This means having conversations, observing what people do and how they do it. During our research, in interviews...
Welsh language: A national treasure
Posted by:
Monica Maya-Martinez, Posted on:
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Categories:
A great place to work, A Modern Civil Service, A Skilled Civil Service, An Ambitious Civil Service
...of Welsh language user research, led by HMRC, that helped us understand some of the differences between the journeys and expectations of Welsh language users versus English language users. We...
Civil Service blogs: the user guide
...images excerpt text inline links category / tags author relevant links User need In the context of Civil Service blogs, user need means 2 things: what is the corporate objective...
7 social media myths
...to watch out for: Myth 1 - The Civil Service Code doesn’t apply online Remember, the same high levels of propriety are expected of civil servants online as they are...
Can you hack it? Join us at Civil Service Live London!
...brand new Civil Service Learning website Over the coming months we are redeveloping our website from scratch, making it far more user friendly and easier to navigate. Our user researchers...
How good content design makes it easier to move jobs across government
Posted by:
Chris Spencer, Posted on:
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Categories:
A Modern Civil Service, A Skilled Civil Service, An Ambitious Civil Service, Uncategorized
...GOV.UK every week. Users rely on it to find detailed information and guidance on a range of government services. When designed correctly, guidance should: help users understand our services be...
‘User-centred’ – more than a slogan
...for Education are taking part in this month and next. We’re engaging them in a conversation about how we can all work in more user-centred ways, from regularly visiting users...
Transforming Civil Service Learning digital
...a journey Discovery is about defining the user need and the value a service will bring to them. A user in this context isn’t just a customer. It could be...
Last chance – places going fast at Civil Service Live
...the Civil Service John Manzoni about a new vision for the Civil Service and the part you can play in realising it learn about new ways of working improve your...