Jackie was the winner of the HMRC People Award and CS Award for Leadership in 2011, she shares her views on what makes an outstanding leader.
Related content and links
The Civil Service
The Civil Service does the practical and administrative work of government. More than half of all civil servants provide services direct to the public.
We welcome a range of stories from civil servants to this blog, if you would like to share something then email for details on how to get involved.